Free standard shipping on all orders over $150. Use code: FREESHIP at checkout.
How can we help?

FAQs

Check out our frequently asked questions on this page. If you still need help, please feel free to contact us.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides:

Mini (1 cup)

Great for tinker trays

Small (3 cups)

This size is perfect for the small trofast bin

Large (5 cups)

This size works great for the large trofast bin

*NEW* Jumbo (15 cups)

This size works well for the Grapat Play Box or if you are using a bin larger than the IKEA Trofast and require more coverage.

If you ever need to refer back to these guidelines, they are also located in the description of every product.

Can I cancel my order?

We completely get it, we change our minds too! If you wish to cancel your order, please do so within 24 hours of the initial purchase.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Please contact us here for all overseas orders.

When can I expect my order to arrive?

Shipping within Canada is usually between 3-7 business days.

Shipping to the United States is usually 3-10 business days, depending on location. This can vary slightly due to border/customs.

Both of these can vary during the holiday season.

How do I return an item?

Unfortunately at this time we do not accept returns. Should you have any issues with your order please contact us.

General

What age are your products for?

Our products are for children ages 3 years and up. Adult supervision is required.

How long do the mixes last?

If played and stored properly the mixes can last years. Always remember to play with clean, dry hands. Store materials back in a sealable container or bag, away from direct sunlight.

Check often for signs of wear and dispose of any broken materials.

Do you offer any discount codes?

Yes we do!

Click here for the discount codes!

We also offer free shipping on all orders above $150.

You can use code FREESHIP at checkout.

All codes must be entered at checkout.

Discount codes can not be applied after order has been placed.

No orders can be refunded to have discount applied.